About the Course

In our tight 2-hour workshop, you will gain a first-hand insight into the direct link between service and organisational survival. Service is everybody's business. FLAWLESS will engage you in a simulation where you will be aware of the impression left with customers from various service levels and incidents. Some of these are most often invisible or below the visible spectrum in real life.

You will gain techniques to identify and watch for opportunities to shine in your service level, leading to ideas to construct a perfect service experience each and every time.

Be one of the first to experience FLAWLESS - The Service Simulation Game. All who attend will be sent a free copy of the e-Book Customer Service - First Principles.