You will gain techniques to identify and watch for opportunities to shine in your service level, leading to ideas to construct a perfect service experience each and every time.
Be one of the first to experience FLAWLESS - The Service Simulation Game. All who attend will be sent a free copy of the e-Book Customer Service - First Principles.
Essential elements of the "service" experience
Is the service fit for purpose to deliver customer satisfaction?
How all stakeholders see the service transaction
Which examples are likely to give best learning opportunities?
How does a business fail if not delivering good service?
Are some businesses more prone to failure from poor service?
Enjoy an interactive learning session
Management Simulation Game
Play the online service game
On completion of the course
Contact us and we'll get back to you promptly.
0413 028 195